Refund & Cancellation Policy

1. Our 14-day money-back guarantee

1.1 If you're not happy with a paid plan, email hello@pimpmyviews.com within 14 days of your first payment for that plan and we'll refund that payment in full. No questions asked.

1.2 The guarantee applies to your first payment for each plan, whether monthly or annual. It applies once per customer per plan.

1.3 If you started with a free trial, the 14 days begin on the date of your first payment after the trial ends.

1.4 When we issue a refund under the guarantee, your subscription is cancelled and your account returns to the Free plan straight away.

2. Free trials

2.1 The Creator plan includes a 7-day free trial. A payment card is required to start it.

2.2 You won't be charged if you cancel before the trial ends. If you don't cancel, your first payment is taken automatically when the trial ends and your subscription continues.

2.3 Free trials are limited to one per customer.

3. How to cancel

3.1 You can cancel at any time. Go to Settings → Billing, select Manage billing, and choose Cancel subscription. You can also email hello@pimpmyviews.com and we'll cancel it for you.

3.2 Cancellation takes effect at the end of your current billing period. You keep access to your paid features until then, and you won't be charged again.

3.3 At the end of the billing period, your account moves to the Free plan. Your boards, saved searches and other content are kept, but features and limits of the Free plan will apply. If you want your data deleted, you can delete your account in Settings.

3.4 You can restart a paid plan at any time. Promotional prices, such as founding member pricing, may not be available again after you cancel.

3.5 If you delete your account in Settings, any active subscription is cancelled immediately rather than at the end of the billing period, and unused time is not refunded. If you're eligible for our 14-day money-back guarantee, request your refund before deleting your account.

4. Renewals

4.1 Monthly plans renew every month and annual plans renew every year, until you cancel.

4.2 Renewal payments are not covered by the 14-day guarantee. To avoid being charged for the next period, cancel before your renewal date. Your renewal date is shown on your Billing page.

5. Changing plans

5.1 Upgrades take effect immediately. You'll be charged the prorated difference for the rest of your current billing period.

5.2 Downgrades, including switching from annual to monthly billing, take effect at your next renewal. You keep your current plan until then.

6. Other refunds

6.1 Apart from the 14-day guarantee, payments are non-refundable. We don't provide refunds or credits for partial billing periods, unused time, or unused usage allowances.

6.2 If we close your account for reasons that aren't your fault, or if a paid feature you rely on becomes unavailable because of us, we'll refund any prepaid fees for the unused period.

6.3 If you were charged in error, for example a duplicate charge, contact us and we'll fix it.

7. How refunds are paid

Approved refunds are paid to your original payment method through our payment processor, Stripe. Refunds usually appear within 5 to 10 business days, depending on your bank.

8. Your consumer rights

Nothing in this policy limits your rights under the Australian Consumer Law or the consumer protection laws of your country. If the Service has a major failure, you may be entitled to a refund under those laws.

9. Contact

For cancellations, refunds or billing questions, email hello@pimpmyviews.com or use our Contact page. Please include the email address on your account.